Our Genuine Leather goods have a warranty of 12 months and all other product 6 months. If you have any manufacturing faults within this time please follow the below:

WHOLESALE: Orders that are faulty and need to be returned will require photos of the front of the bag, the fault itself and the invoice number. Please email these directly to accounts@veramay.com.au and our Faulties Manager will be in contact with you regarding the products.

We are unable to accept any products from Stockists that are change of mind/not selling in store.

RETAIL: If you have a change of mind you are welcome to return the product to our Sydney Warehouse:

Annucci Leather PTY LTD

Unit 1-2

10 Mitchell Rd

MOOREBANK NSW 2170

If your product is faulty please send a photo of the front of the bag, the fault itself and your order to accounts@veramay.com.au and our Faculties Manager will be in contact with you regarding the products.