ABIGAIL VERA MAY MAXI BLUE DRESS

RAYON

• Free shipping is available on all orders over $99.00 unless otherwise stated. For all orders below this, a flat rate of $15.00 will be charged.
• Customers who wish to have Australia Post Next Day Delivery may call and pay the additional charge.
• Any faulty items within orders need to be lodged with our Accounts Manager within 3 days after delivery.
• Travel Bags are unable to be delivered to PO Boxes – please ensure your address your delivery.
• During Sale & Peak periods (Christmas) please allow additional time for your order to be dispatched and delivered
• Once dispatched, Vera May are unable to take responsibility of any delivery times, lost or misplaced parcels. We do however track your order to ensure it is delivered within the times frame below:

STATE	Metro	Regional
NSW, ACT, QLD & VIC	1 – 3 Business Days	3 – 5 Business Days
SA& TAS	2 – 4 Business Days	3 – 5 Business Days
NT & WA	3 – 5 Business Days	5 – 7 Business Days

Returns Policy

• We accept change of mind returns on full price orders within 15 days of the date order was placed.
• We do not refund change of mind on SALE items.
• SALE items that are faulty will need to be recorded with our head office within 10 days of your order being dispatched.
• All returns require proof of purchase in the form of your original invoice.
• All items must have the original Vera May tags, straps, dust bag and be in a resell-able condition to receive a full refund.
• If purchased within an offer all items will be required for a full refund or exchange.
• Please ensure you have all of your details as per the original order for your return to be processed efficiently.
• Returns will be issued back through the way you made original payment.
• Postage will not be refunded for exchange or change of mind orders

Faulty Policy

• If your order arrives and the item/s is faulty, we will be able to organise a refund for you. Please ensure you provide a photo of your original invoice and of the  fault on the bag & email this through to [email protected]. Our Accounts Manager will then be in touch.

Returning by Post

• All change of mind returns will be at the cost of the sender.
• If your item is faulty the cost of standard Australia Post (regular satchel) will be refunded once the item and a copy of the postage receipt is received. Please ensure you have contacted our team prior to sending back your goods.

Return your items to

VERA MAY RETURNS

Unit 1, 10 Mitchell Rd

MOOREBANK NSW 2170

• For any clarification or questions please contact our Customer Support Team:
  • Monday – Friday 9.30am – 5.00pm AEDST
  • Via Phone on (02) 9734 8855
  • Via Email at [email protected]