All orders placed through the website are picked, packed and ready to dispatch within 16 business hours of receiving the order. We are proud to say that we have a very quick and efficient send out rate on all orders.

Any item ordered will be wrapped and we take pride with our packing to prevent any damage occurring during delivery. If you have an issue with your order please refer to our Returns & Warranties page.

WHOLESALE: Your order will be attached to your Vera May stockist account. Your order will then be picked, packed and the GST and delivery costs will be added to the final invoice. Your order will then be dispatched and sent to you. For any items that are placed on backorder a new invoice will be created and GST and delivery will be added at the time of dispatch.

While we understand that some orders need to be held at the warehouse there is a small fee, relative to the size of your order that will need to be paid. We recommend you order your stock ready for it to be received within 7 business days.

Promotions will be run through your agent and not online. Retail promotions are not able to be used on wholesale prices.

RETAIL: All retail orders placed are GST inclusive and free road express delivery. Orders will be left at the premises when delivered and we recommend you send to an address that is attended throughout the day.