At Vera May we are proud to provide you with quality goods that last. All of our products have a 6 month warranty period however our Genuine Leather has an extended warranty of 12 months. All of these warranties are from the date of receiving the goods from our suppliers. We do not replace goods that are outside of the warranty period.

ONLINE RETAIL ORDERS

Returns Policy

  • We accept change of mind returns on full price orders within 15 days of the date order was placed.
  • We do not refund change of mind on SALE items.
  • SALE items that are faulty will need to be recorded with our head office within 10 days of your order being dispatched.
  • All returns require proof of purchase in the form of your original invoice.
  • All items must have the original Vera May tags, straps, dust bag and be in a resell-able condition to receive a full refund.
  • If purchased within an offer all items will be required for a full refund or exchange.
  • Please ensure you have all of your details as per the original order for your return to be processed efficiently.
  • Returns will be issued back through the way you made original payment.
  • Postage will not be refunded for exchange or change of mind orders

Faulty Policy

  • If your order arrives and the item/s is faulty, we will be able to organise a refund for you. Please ensure you provide a photo of your original invoice and of the  fault on the bag & email this through to [email protected]. Our Accounts Manager will then be in touch.

Returning by Post

  • All change of mind returns will be at the cost of the sender.
  • If your item is faulty the cost of standard Australia Post (regular satchel) will be refunded once the item and a copy of the postage receipt is received. Please ensure you have contacted our team prior to sending back your goods.

Return your items to

VERA MAY RETURNS

Unit 1, 10 Mitchell Rd

MOOREBANK NSW 2170

  • For any clarification or questions please contact our Customer Support Team:
    • Monday – Friday 9.30am – 5.00pm AEDST
    • Via Phone on (02) 9734 8855
    • Via Email at [email protected]

 

WHOLESALE ORDERS

Faulty Returns Policy

  • All faulty items need to be lodged to accounts within 1 week of receiving your order.
  • If your order arrives and the item/s is faulty, we will be able to organise a credit for you. Please ensure you provide a photo of the fault on the bag and a clear photo of the front of the bag with the name displayed & email this through to [email protected]. Our Accounts Manager will then be in touch.
  • Faulty items must have the original Vera May tags, straps, dust bag and be in a resell-able condition to receive a full credit.
  • If purchased within an offer please speak with the customer service team.
  • Returns will be credited into your account.
  • We do not accept exchange or change of mind on wholesale orders.

Faulty Policy

  • If your order arrives and the item/s is faulty, we will be able to organise a refund for you. Please ensure you provide a photo of your original invoice and of the  fault on the bag & email this through to [email protected]. Our Accounts Manager will then be in touch.

Returning by Post

  • Vera May will organise the paperwork for your faulty goods to be picked up. Please ensure you have provided the measurements of the box you are packing the goods in.
  • For any clarification or questions please contact our Customer Support Team:
    • Monday – Friday 9.30am – 5.00pm AEDST
    • Via Phone on (02) 9734 8855
    • Via Email at [email protected]