Returns & Warranty

At Vera May we are proud to provide you with quality goods that last. All products carry a 6-month warranty from the date of receiving goods from our suppliers. Our Genuine Leather range has an extended 12-month warranty. We do not replace goods outside of the warranty period.

Online Retail Orders

Returns Policy

  • We accept change of mind returns on full price orders within 15 days of the date the order was placed.
  • We do not refund change of mind on SALE items.
  • SALE items that are faulty must be reported to our head office within 10 days of dispatch.
  • All returns require proof of purchase in the form of your original invoice.
  • All items must have the original Vera May tags, straps, and dust bag and be in resaleable condition to receive a full refund.
  • If purchased within an offer, all items will be required for a full refund or exchange.
  • Returns will be refunded via your original payment method.
  • Postage will not be refunded for exchange or change of mind returns.

Faulty Items

  • If your order arrives faulty, please email a photo of your original invoice and the fault to accounts@veramay.com.au. Our Accounts Manager will be in touch promptly.
  • The cost of standard Australia Post return postage (regular satchel) will be refunded once the item and a copy of the postage receipt are received. Please contact our team before sending goods back.

Returning by Post

All change of mind returns are at the sender's cost. Send your return to:

VERA MAY RETURNS
Unit 1, 10 Mitchell Rd
Moorebank NSW 2170

Wholesale Orders

Faulty Returns Policy

  • All faulty items must be lodged with our accounts team within 1 week of receiving your order.
  • If your order arrives faulty, please email a photo of the fault and a clear photo of the front of the item (with the name visible) to accounts@veramay.com.au. Our Accounts Manager will be in touch.
  • Faulty items must have the original Vera May tags, straps, and dust bag and be in resaleable condition to receive a credit.
  • If purchased within an offer, please speak with the customer service team.
  • Credits will be applied to your account.
  • We do not accept exchange or change of mind returns on wholesale orders.

Returning by Post

  • Vera May will organise collection paperwork for faulty goods. Please provide the measurements of the box you are packing the goods in.

Contact Us

Our Customer Support Team is available Monday – Friday, 9:30am – 5:00pm AEST.
Phone: (02) 9734 8855
Email: accounts@veramay.com.au